The domain name www.ekaavastra.com (“Website”) is a site operated by EKAA VASTRA, a Proprietary firm incorporated under laws of India with our registered office at F. No 105, Sunshine Aditya, Kundra Road, Sirsi, Jaipur, Rajasthan, 302012 (Proprietary firm/ EKAA VASTRA”).

Through this document, we wish to make you feel safe and comfortable while using our website. We want to make you fully aware of certain data/information that we will be collecting from you so that you feel confident sharing that particular information with us.

This Privacy Policy covers the information EKAA VASTRA collects from the user(s) of www.ekaavastra.com ("Website"). By using the services on the www.ekaavastra.com website, you agree to the collection and use of information in relation to this policy, terms of service, conditions, etc.

Please note-: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically.

1. Customer/User Data

For an enhanced shopping experience, we may require you to provide us with certain identifiable information about you which may not be limited to name, phone number, and postal address. We use this information to contact or identify you.

Here are the types of data we may collect and how we may use them-

Personal details

This will include your-

• First and last name
• Email address
• Contact number
• Shipping or billing address
• Pin code

Log data-

When you visit our websites, your browser sends us information called as “log data” which includes-

• The type of device you use
• The IP address of your device
• The type of Internet browser you use
• The pages you visit/access
• The links you click on our website
• The number of times you access the page
• Things you view, add to bag, add to wishlist

Cookies-

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our website to give you better shopping experience.

You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.

How we use your personal data

In general, we use your personal information to improve our products and services, to communicate with you, to offer you personalized services and to amp up the security of our website. We will be making calls and sending SMS through a third-party platform. With your information We sought your consent to receive promotional / confirmation calls on the number shared, and such calls and SMS would be coming from a third party platform.

Improving our services-

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits.

Contacting you-

Subject to your prior expressed consent for using our services, we may use personal data to send you marketing communications in relation to EKAA VASTRA owned products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out anytime you want.

For safety and security-

We use personal data to verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.

2.Disclosure of user data

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our services;
• To provide the service on our behalf;
• To perform website-related services; or
• To assist us in analyzing how our website is used.
• We want to inform our website users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalfs such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customer orders, data analytics, providing customer service, and conducting customer research and satisfaction surveys. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. Unfortunately, the transmission of information over the internet is not completely secure and no method of electronic storage is 100% secure and reliable, and hence we cannot guarantee absolute security.

Once we receive your information, we utilize commercially reasonable procedures and security features to prevent unauthorized access.

Link to other sites

We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place. We are not responsible for the content of linked sites or any use of the sites. This privacy statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Children’s privacy

Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so that we will be able to do necessary actions.

Changes to the privacy policy

We may periodically change this privacy statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. We expect most such changes to be minor. Any non-material changes will take effect immediately upon posting of an updated Privacy Statement.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at ekaavastra@gmail.com. If you do not agree with our privacy policy, please refrain from using our website any further.

(Due to current situations we are operating with limited staff, there might be delay in responses your patience is highly appreciated)

Please note that EKAA VASTRA or its employees will never send any payment link or ask for sensitive information like VPA-UPI related, User ID, PIN, Internet Banking passwords, Card details, CVV No, OTP, etc, through phone/SMS/email or any manner. Please be educated and never share such details to anyone.

Disclaimer

Please note that our official communication channels include our verified contact information, such as our official website, email addresses, and social media accounts. We urge you to exercise caution and not disclose any personal or financial information to anyone claiming to be associated with our brand over phone calls that you have not initiated.

To ensure the security of your personal information, we recommend verifying the authenticity of any communication received by contacting our official customer support team directly through our verified channels. Your privacy and trust are of utmost importance to us, and we are taking necessary measures to address this issue.

If you receive any suspicious calls claiming to be from our brand, we encourage you to report them to ekaavastra@gmail.com to prevent further fraudulent activities. We apologize for any inconvenience caused and thank you for your continued support and trust in our brand.

Please stay vigilant and protect yourself from potential scams. Together, we can maintain a secure and trustworthy customer experience.