Return, Refund, Exchange and Cancellation Policy

Thank you for choosing Ekaa Vastra for your shopping needs. We are dedicated to providing you with a seamless experience and ensuring your satisfaction with every purchase. Please review our Return, Refund, Exchange and Cancellation Policy below to understand your options regarding your purchases.

Return & Refund Policy:

Defective Products: We accept return requests for defective products within 48 hours of delivery. Please raise a return request within this timeframe to receive a refund.

NOTE - If you're unable to raise a return request from our website due to some unexpected reason, please email us at ekaavastra@gmail.com within 48 hours of delivery.

Important: Please note that we will not be able to accept return requests for defective products post 48 hours of delivery. No exceptions will be made.

Please act promptly to ensure a smooth return process.

Non-Defective Products: Please note that we do not offer refunds for non-defective products. However, we can provide store credit equivalent to the order value, subject to the following conditions:

• Return requests must be made within 7 days of delivery.
• You will have to pay the return shipping costs, which will be calculated based on the parcel weight and distance.
• Once we receive the product in its original condition, we will issue store credit equivalent to the order value

Credit Points: The credit points will be reflected in your Ekaa Vastra wallet within 4-5 days after we receive the returned products. You can read more about credit points here

Size Exchange Policy:

To request a size replacement:

• Go to your Recent Orders page and raise a return/exchange request for the selected item.
• Our team will review your request and contact you if necessary.

Please note:

Size exchange is subject to product availability. If the desired size is not available, we cannot process the exchange.

• In this case, you can return the product and receive store credits.
• If your exchange request is accepted, you will be required to pay the reverse shipping fee in the order section.
• Once paid, our delivery agent will pick up the exchangeable product(s) within 7-9 days.
• After receiving your parcel, we will dispatch the required size within 5-7 days.

We aim to make size exchanges as smooth as possible, but please be aware of the dependencies on product availability."

Cancellation Policy:

You can cancel your order online until it is dispatched. Simply go to 'Your Orders', select the order, and click 'Cancel My Order' before the status shows 'Dispatched'. No further action is required.

For prepaid orders, the amount will be refunded to your original payment method or transferred to your bank account, typically within 3-5 business days, after cancellation.

If you have any further questions or concerns regarding our policies, please do not hesitate to contact us using the provided methods. Thank you for shopping with us!